Shipping & Returns
We deliver anywhere in Pakistan, with Cash on Delivery available nationwide. This page explains how dispatch, delivery, returns and exchanges work.
Last revised
At a glance
- Dispatch
- Confirmed by our team after you order
- Lahore, Karachi, Islamabad & major cities
- Confirmed at checkout
- Other towns & remote areas
- Confirmed at checkout
- Shipping charge
- Calculated at checkout
- Courier
- Assigned when your order is dispatched
Values shown in italics are not yet published policy. Rather than print an estimate we cannot stand behind, our team confirms these with you directly — ask before you order and we will tell you what to expect for your address.
Where we deliver
Across Pakistan — Lahore, Karachi, Islamabad, smaller cities, towns and remote areas alike. If a courier reaches your address, we can send to it.
We do not ship outside Pakistan at the moment. If you want an order sent abroad, email contact@hushhood.store and we will tell you honestly whether we can arrange it.
Dispatch and tracking
Orders are confirmed by phone or email before they are packed, so we can check your size, address and availability. Once your parcel is handed to the courier we send the courier name and tracking reference to the phone number and email you gave at checkout.
If your tracking has not arrived, contact contact@hushhood.store or +92 335 8328468 with your order number and we will look it up. Once a parcel is with the courier, transit time is in their hands — but tracing it is our job, not yours.
Delivery attempts and lost parcels
Couriers normally attempt delivery more than once and will call the number on the order first, so please give a number you actually answer. Parcels that cannot be delivered are returned to us, and we will contact you to resend or refund.
If a courier confirms a parcel as lost, we replace the order or refund it in full — whichever you prefer.
Cash on Delivery
Cash on Delivery is available across Pakistan: you pay the courier in cash when your order arrives, so nothing leaves your hands before the parcel is in them. It is currently the only payment method we accept — we take no card details on this website.
Please have the exact order total ready. You may open the parcel and check the item in front of the courier; if it is the wrong item, refuse the delivery and contact us the same day.
Returns and exchanges
Clothing has to fit, and sometimes it does not. To return or exchange something, email contact@hushhood.store or call +92 335 8328468 with your order number and tell us what is wrong. We will confirm where to send it and what happens next.
To be returned or exchanged, an item must be:
- unworn and unwashed, with no marks, odours or pet hair;
- in its original condition with tags still attached;
- complete, including any drawstrings, hardware or packaging it came with.
Our published returns window is still being finalised, so returns are handled case by case in the meantime — contact us as soon as you know, and we will not turn you away over a technicality. Exchanges depend on the replacement size or colour still being in stock, so the sooner you get in touch the better.
Refunds
Once we have received and checked the item, we confirm the refund with you and arrange it on the method that suits you. We do not publish a processing time we cannot guarantee — we tell you the timeframe when your return is approved.
Faulty or incorrect items
If we sent the wrong item, or a garment has a manufacturing fault, that is on us: we cover return shipping and either replace it or refund you in full. Send us a photo with your order number and we will sort it out.
What we cannot take back
- items that have been worn, washed, altered or damaged after delivery;
- items returned without tags or in a condition we cannot resell;
- normal variation in colour between a screen and the garment, or a fit preference on an item that matches its listed measurements — though we would still rather hear from you than leave you with something you will not wear.
Sizing
Our pieces run relaxed, and hoodies in particular sit roomier than a standard fit. Each product page lists only the sizes we actually hold. If you are between sizes, email us before ordering and we will send measurements for that specific piece — an exchange avoided is better for both of us. There is more in the FAQ.
Common questions
Where do you deliver, and how long does it take?
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We deliver across Pakistan, including Lahore, Karachi, Islamabad, smaller towns and remote areas. Delivery times depend on your location and the courier serving it, so our team confirms the expected window with you when your order is placed. Email contact@hushhood.store or call +92 335 8328468 if you need an estimate before ordering.
How much is shipping?
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Shipping charges depend on your delivery address. Our team confirms the amount with you before dispatch — we do not add a charge you have not agreed to. Contact contact@hushhood.store for a quote on a specific address.
Do you offer Cash on Delivery?
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Yes. Cash on Delivery is available across Pakistan: you pay the courier when your order arrives. Cash on Delivery is currently the only payment method at checkout — no online payment is taken on the site.
How do I track my order?
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Once your order is dispatched we send the courier and tracking reference to the phone number and email you gave at checkout. If you have not received it, contact contact@hushhood.store or +92 335 8328468 with your order number and we will look it up.
Still need help?
Email contact@hushhood.store or call +92 335 8328468. Our terms of service set out the full ordering terms, and the privacy policy explains what happens to the address and phone number you give us.